Customer Service Representative - Bilingual in Spanish

Location: Houston, CA
Schedule Shift: Monday- Friday, 8am-5pm **Must be open to working a rotating Saturday CST
Hourly rate: $17.00
Type: Temp to Hire

Job Description:

• Take inbound and outbound phone calls to collect monies by negotiating payment terms and methods when right party is reached.
• The process requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
• Monitor debtors accounts and follow-up to ensure payments are made in a timely manner
• Utilize various skip tracing techniques and collection strategies to locate right parties in order to collect monies
• Collect balance or set up an appropriate payment plan.
• Review accounts to identify adjustments, discrepancies and create a request for resolution
• Handle debtor disputes and overcome stalls and objections & suggest money sources for debt payment
• All other duties as assigned Excellent phone etiquette
• Excellent communication skills, both written and verbal
• Tactful
• Substantial call center experience preferred
• Collection experience preferred
• Bilingual Collectors are not required but preferred

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.